The Customer Service Sr Lead will manage daily customer service functions performed by a large non-exempt group of Customer Master Data Specialists and Senior Customer Master Data Specialists. This position ensures all team members complete training and achieve daily and monthly objectives in accordance with the policies and procedures established in the Customer Service Quality Management System. 

What’s in it For You:

The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What You Will Do:

Supervises, coordinates, and assigns workload to achieve service level agreementsWorks with Sr. Lead to ensure all new associates are trained; performance is monitored, and guidance is provided on performance improvementProvides ongoing performance feedback to team members to coach for successPrepares and administers annual performance appraisals and IDP’sDevelops existing talent and succession plans for key rolesLeads change initiativesRecommends procedural changes and actively seeks to improve the quality of master dataManages and/or participates in Lean Six Sigma projects and other enterprise or division lead initiativesCollaborates with field sales and business support teams to troubleshoot issues with account creation and maintenance or identify requirements in process  Utilizes employee recognition techniquesInvolved in handling sensitive HR issuesManages employee time off to ensure SLAs are metInterviews potential team members and is involved in hiring decisions

​ Minimum QUALIFICATIONS

College degree required4+ years Customer Service experience and successful achievement of all previous job objectives3+ years of supervisory/leadership experience  

PREFERRED QUALIFICATIONS

AS400/SAP experienceAbility to manage, assess and develop a large staffExcellent oral and written communication skillsAbility to work independently in a multi-division, fast paced environmentAbility to multi-task and work well under pressureAbility to manage time and priorities in a high volume, deadline intensive environmentBasic math skills and numerical accuracyExperienced with Microsoft Office Suite software (Excel, Word, Access, and Outlook), intermediate or Advanced Excel preferredProven ability to resolve problems independently and take appropriate action in a timely and professional mannerAttention to detail and excellent organizational and time management skills

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.