eCommerce Sales Operations **General Information** Req # WD00065686 Career area: Administrative Country/Region: Argentina State: Capital Federal City: CABA Date: Friday, May 17, 2024 Working time: Full-time **Additional Locations** : * Argentina - Capital Federal - CABA **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Job Summary:** The eCommerce Operations Specialist will be responsible for overseeing and managing the flow of orders received through lenovo.com websites or through sales representatives. This role requires meticulous attention to detail, strong analytical skills, and the ability to work collaboratively with cross-functional teams to optimize order fulfillment and customer satisfaction Our mission is to provide support to the business and customers on payments, disputes, chargebacks and reconciliations. Primary interaction of this team is with AR, Sales, Sales Support and Fulfillment to ensure customer satisfaction. **Key Responsibilities:** + Monitor and manage the processing of orders received via lenovo.com and through sales representatives. + Ensure accurate and timely entry of order data into the system. + Track and analyze order fulfillment performance metrics, identifying areas for improvement. + Collaborate with warehouse, logistics, billing and customer service teams to resolve any issues related to order processing and delivery. + Assist in developing and implementing best practices for order management and fulfillment. **Qualifications:** + We are looking for a professional graduated on Business Administration, Economics, Industrial engineering, with fluent English, and advance excel. (mandatory). + Strong analytical and problem-solving skills. + Strong communication and interpersonal skills. + Detail-oriented with a commitment to accuracy and efficiency. + This role will be attended the Latin-American region, so we willing to work global ours. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. **Additional Locations** : * Argentina - Capital Federal - CABA * Argentina * Argentina - Capital Federal * Argentina - Capital Federal - CABA