Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
JOB DESCRIPTION
Job Title
UK Field Service Engineer
Reporting to*
Sr Manager, NEU CDD service
Position Location*
UK/homebased/field/Remote/Midlands
Group*
SDG
Division*
CDD
Business*
All CDD business
Position Summary
Handling customer calls, preventative maintenance, Field service corrections and field service visits, Installations, critical issues and application support of Thermofisher CDD instruments at customer site, exhibitions, demo’s, in UK & Ireland and NEU countries. Close collaboration with sales and commercial leads.
Responsibilites
Reporting to Senior Service Manager and/or team lead, recording all documentation into Service MAX (CRM) and adhering to QMS processes as well Thermo Fisher Scientific policies and guidelines, Complaint handling, adhering to service contracts. Working independently and proactively and as part of the NUE service team. Responsible for timely management of PM’s, local spare parts' inventory, housekeeping and recording of all documentation. To work remotely in the field and be available for travel both locally and internationally at short notice and occasional out of hours travel.
Essential tasks, responsibilities and authorizations
Customer support.Field service duties.Work independently as part of a Field Service organization team.Sound solid understanding of analytical instrumentation and Field Service experience in installation, servicing, PM, fault solving of IVD instrumentationFrequent travel away from home – 75%Customer training with applications supportPlanning of customer supportCoordinate service activities and communicate regularlyParticipate in training needs!Documentation management into Service Max.Participate in internal meetingsOther Project work when neededBeing a Thermo Fisher Ambassador.Minimum Requirements/Qualifications for Education
University degree or similar - technical skills/area, electrical/mechanical/Chemistry/Biomedical or experience in desired field from similar roles.
Minimum Requirements, Experience and Skills
Fluent spoken and written language skills (English, other Nordic language an advantage)Shown experience in a Field Service clinical environment or equivalentPC literacy including MS Office and OutlookCRMCustomer centricInternal trainings (technical/application/product)Ability to communicate effectively and openly.Experience in Frequent travel/working away from home an advantage.Demonstrate a positive can-do demeanour.Self starter and a proactive demeanourClean driving licence.