Flowserve is a world-leading manufacturer and after-sales service provider of comprehensive flow control systems. Guided by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers around the world, creating products to meet the needs of our customers who are providing energy, clean water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where people challenge themselves to approach every situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio and unrivaled commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities:

Order processing and acceptance

Prepare cost estimates minus discounts according to specifications

Schedule orders

Prepare quotations for standard products according to predefined lists

Read and evaluate customer specifications and customer requirement documents

Compile technical and commercial offer documents

Build and maintain strong customer relationships

Support customers during site visits

Process customer complaints

Find, develop and implement technical solutions for special problems

Coordinate with internal and external customers effectively

Establish safe and proper work area and follow all safety requirements

Perform in-house and on-site repairs and service activities

Provide technical support and training as needed

Other duties as assigned

Requirements / Preferred experience:

Specific experience working with centrifugal pumps, mechanical pumps, valves, compressors, etc.

Experience working with customers mainly in the oil & gas industry, also power, chemical, water and other general industries

Strong verbal and written communication skills

Organized and efficient

Proficient in Microsoft Office, including Word

SAP knowledge in SD;MM;PP

Able to work well with a team

Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus

Ability to reprioritize daily while still producing deliverables

Willingness to travel as needed to customer sites

BS or BA Degree in relevant field and 5-7 years relevant experience