Infrastructure Support Engineer
Amazon.com
Are you a passionate problem solver with a talent for unravelling intricate technical challenges? Do you flourish in an environment that demands innovation, resilience, and the ability to build and maintain robust services? If so, we have an exciting opportunity for you within the Infrastructure Reliability Engineering Organisation (IREO) team.
You’ll have the privilege of being a valued member of an exceptional team, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. A day in the life of a support engineer looks something like this:
• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
• Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.
At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.
Career Growth
We hire and develop the best and champion the relentless pursuit of self-improvement. We understand the significance of training, and upon joining the team, you will undergo our comprehensive training programme. This programme is designed to provide you with a deeper understanding of the tools we utilise and the service teams we collaborate with.
Team Culture
We have a diverse team that fosters an inclusive culture and work environment. Our diverse backgrounds make us stronger and we’re always looking to attract, develop and retain extraordinary talent from diverse backgrounds. Our team are active members of Amazon’s affinity groups which bring together employees together around the world. These groups range from Glamazon (our LGBTQ+ community), Mental Health & Well-Being (MHW) and Warriors at Amazon (our veteran community). Amazon’s culture of inclusion is further reinforced within our 16 Leadership Principles, which remind all team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Harmony
Our team places a strong emphasis on work-life harmony, recognising that a balanced approach is key to your satisfaction and success. It’s important to note that this role will involve participation in an on-call rotation and occasional evening work.
A day in the life
Top reasons to join our team:
§ Be a catalyst to deliver a truly disruptive products that are growing rapidly
§ Define, build, own, and run a service in high growth environment
§ Solve unique and first-order problems at massive-scale across many AWS Services
§ Learn how to build and operate distributed systems at massive scale
§ Build and influence the tools and utilities that are part of the AWS fleet running our internal services
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
You’ll have the privilege of being a valued member of an exceptional team, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. A day in the life of a support engineer looks something like this:
• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
• Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.
At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.
Career Growth
We hire and develop the best and champion the relentless pursuit of self-improvement. We understand the significance of training, and upon joining the team, you will undergo our comprehensive training programme. This programme is designed to provide you with a deeper understanding of the tools we utilise and the service teams we collaborate with.
Team Culture
We have a diverse team that fosters an inclusive culture and work environment. Our diverse backgrounds make us stronger and we’re always looking to attract, develop and retain extraordinary talent from diverse backgrounds. Our team are active members of Amazon’s affinity groups which bring together employees together around the world. These groups range from Glamazon (our LGBTQ+ community), Mental Health & Well-Being (MHW) and Warriors at Amazon (our veteran community). Amazon’s culture of inclusion is further reinforced within our 16 Leadership Principles, which remind all team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Harmony
Our team places a strong emphasis on work-life harmony, recognising that a balanced approach is key to your satisfaction and success. It’s important to note that this role will involve participation in an on-call rotation and occasional evening work.
A day in the life
Top reasons to join our team:
§ Be a catalyst to deliver a truly disruptive products that are growing rapidly
§ Define, build, own, and run a service in high growth environment
§ Solve unique and first-order problems at massive-scale across many AWS Services
§ Learn how to build and operate distributed systems at massive scale
§ Build and influence the tools and utilities that are part of the AWS fleet running our internal services
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
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