The Industry Relations & Operations (IRO) team manages all the partnerships and operations involved in the payments supply chain for our global footprint. From developing strategy and infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure and forward-looking. As the Partner Operations Manager within IRO, you will help adapt and evolve our relationships with card networks and acquirers. Working alongside product, compliance, engineering and other teams, your role will be to support IRO’s agenda and help Square grow and adapt in the dynamic landscape of the industry in which we operate. You will manage payment operations in the U.S. and support key activities, initiatives and priorities as we grow the business. You will work cross-functionally with teams to help resolve technical payment issues, monitor payments activity and performance, ensure proper setup of strategic sellers and provide operational support.
You will:
Support day to day acquiring operations in the US and current partnerships through detailed and proactive account managementConduct research/investigation into specific payment issues and collaborate cross-functionally with internal stakeholders to resolve operational and payment issues Provide operational support for marketing activities Translate technical changes to internal stakeholders to ensure compliance with upcoming network release requirements Support the wider payments team to operationalize and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure that will future proof Square's business and ensure resiliencyManage challenging situations with partners to successful resolution while knowing when it is appropriate to escalate a situation Manage our analysis and monitoring tools to ensure that we drive operational excellence in everything that we do Support our external program management efforts to drive analysis and problem solve with card networks, banks, and industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost