JOB SUMMARY:

The Inside Sales Specialist will be working in a team environment as part of the Proposals Team under Business Development and Solutions Engineering (BDSE) Department. 

Responsible for taking customer and sales’ inquiries on automation software support, developing proposals and sales programs as needed; driving follow-up calls as needed, including but not limited to entering the transaction in the customer database and inbound lead routing.
 

In this Role, Your Responsibilities Will Be:

Quote generation and follow-up activities (phone and email) Data entry and enrichment to support installed base cleanup and database integrations Provide outstanding customer service to our Controls and Software (C&S) Partners and their customers Work with customer employees and management to promote, drive, and maintain continuous improvement in processes and efficiency Provide services to Controls and Software (C&S) sales and service teams that enable them to attract and serve customers faster, with better quality Provide well defined leads to sales representatives Follow-up sales opportunities and support the work of Regional Sales Team Leader Handle incoming customers’ requests, and provide them with the vital support Get to know, understand and deliver different customer service processes Understand and fulfill all regulations of the internal policies of the company Fully use the sales automation system (SAP/Salesforce, etc). Maintain accurate and comprehensive customer/account information. Develop a detailed product knowledge proficiency on all technologies and services offerings as related to quote generation.
 

Who You Are:

You Anticipate customer needs and provides services that are beyond customer expectations. You set aggressive goals and has high standards. You model collaboration across the organization.     For This Role, You Will Need: BS Degree in Engineering or Business/ Marketing Course with at least two (2) years of technical sales or customer service experience     Computer proficiency (Microsoft Office Programs) MS Excel knowledge is an advantage

 

Preferred Qualifications that Set You Apart: Strong organizational skills with ability to multi-task Ability to work optimally within cross functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country Customer focused, commercial skills and integrity to interact with internal and external customer Strong interpersonal and problem-solving skills – coordination role Able to work without direct supervision and having “can do” attitude Good English, oral and written, communication skills Willing to work on flexible shift Customer focused approach   Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

 

Our Commitment to Diversity, Equity and Inclusion

 

At Emerson, we are committed to fostering a culture where every employee is value and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.