Job Description

Cash App’s top strategic business priority is trust. Building deep trust with our customers allows us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base. 

We want customer support to be a key reason why people trust Cash App with their money. We want to build lasting trust with customers by making it easier to get help that resolves their issues. 

You Will

Define the product strategy, roadmap, and prioritization end-to-end across the entire support from customer channel experience and automation to agent toolsDeeply understand the needs of agents and customers to guide the overall Support Product teamPartner with the Customer Operations team to achieve overall support goalsCoach and develop four Product Managers, and improve the performance of the cross-funcational teamsPartner with peer Leads across Designer, Client Engineering, Server Engineering, Machine Learning Modeling, Machine Learning Engineering, and Data Science