About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Systems and Tools team plays a key role in the GTM Strategy to allow users to execute and be efficient with the internal systems. Dialpad is looking for an experienced, highly detail-oriented Project Manager with excellent problem solving and communication skills to join our Systems and Tools team. We support the business with innovative ideas and technical expertise while working closely with the Sales, Finance, Deal Desk, Marketing and Operations departments. 

Your role

As a Project Manager, you’ll play a crucial role in ensuring projects are executed and delivered effectively and efficiently, working as a liaison between our Business Transformation team and internal stakeholders. You’ll manage multiple projects simultaneously and ensure all deadlines are met. You’ll be responsible for monitoring and summarizing the progress of projects to ensure each project is completed on time and to the highest standard. You must be proficient at documenting to ensure business requirements and issues are defined clearly and concise. In addition, you’ll assist with UAT to ensure projects meet the requirements. The Project Manager will collaborate with the team to deliver valuable functionality to our internal customers.

This position reports to our Director of Systems and Tools and has the opportunity to be based in our Buenos Aires Office.

What you’ll do 

Develop and monitor detailed project plans to track progress of projects. Perform impact and risk analysis.  Coordinate internal resources for execution of multiple projects. Manage the relationship with technical and business  stakeholders.  Create and maintain comprehensive project documentation. Identify and address potential issues or inconsistencies in projects. Measure project performance using appropriate systems, tools and techniques. Assist with UAT testing and product validation. Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadline. Provide a superior customer experience in all interactions with internal and external customers.

Skills you’ll bring 

3+ years experience in a similar role at a SaaS company. 3+ years of Project Management experience. Strong understanding of Project Management best practices and functionality. Knowledge of sales and marketing processes and workflows. Experience with Salesforce best practices and functionality. Exceptional attention to detail and organizational skills. Strong communication and interpersonal skills. Proficiency in project management software and tools.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.