Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies. **_Our story_** _At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”_ **_Our Values:_** **_Champion People_** _– be empathetic and help create a place where everyone belongs._ **_Grow with purpose –_** _Be inspired by our higher calling of improving lives._ **_Be Alight –_** _act with integrity, be real and empower others._ _It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life._ _With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work._ _Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight._ _Learn more at careers.alight.com._ **Responsibilities:** + SLA accountability + Ensure all SOC controls deliverables + Action plan development for improvements + Standards and tools in place and aligned for all accounts + Ensure staffing and training at optimal levels + Review account status (financial and client satisfaction) + Plan and Work to avoid remediation + Review and discuss RCA with Client + Review and Participate in SRM with Client + Monitor Ticket Management process (Alight worklife Assist) and ensure no misses SLA + Collaborate and work with commercial team in sales opportunities + Responsible for Metrics and Reporting completion + Build relationship commitment with other areas + Review and approve TRS every Friday + CPM monthly and provide timely feedback, ensure team completes all required trainings, motivate and ensure good morale on the team + Change Request Identify potential CRs, management and negotiation + Responsible for client satisfaction **Additional Responsibilities for Senior Managers** + Lead role for client escalations within operations + May have large number of T3 reports or Managers + Be the site leader for all local demands + Act as second approver for local finance/payments **Required Education and Experience:** + BA/BS degree or equivalent is preferred; equivalent work experience required + A minimum of 15 years of relevant experience in Payroll solutions is required with at least 7 years in leadership role. + Advanced English (reading/speaking) required + Domain expertise in Payroll technology and solution; prefer SAP experience. + Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes + Excellent writing and verbal communication skills required. The ability to understand target audiences and translate complex concepts into clear and concise messages is required + Thrives in matrix environments, is flexible, collaborative and deadline driven + Solid organization skills with attention to detail. + Analytical mindset, critical thinking, problem solving skills are required + Experience in Inhouse, Outsourced and Co-sourced payroll service delivery models is preferred **_Flexible Working_** _So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row._ **_Benefits_** _We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options._ _By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position._ **_Our commitment to Diversity and Inclusion_** _Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful._ _At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future._ **_Diversity Policy Statement_** _Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans._ _Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter._ **_Authorization to work in the Employing Country_** _Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight._ _Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._ We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight\_Benefits **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. . **About Alight Solutions** Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com . **Our values are the essence of who we are:** **Champion people.** We are empathetic and have created a place where everyone belongs. And we win together. **Grow with purpose.** We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves. **Be Alight.** We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy. **Our Colleague Experience** At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place. Help us reimagine how people and organizations thrive! Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive. @AlightSolutions