At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment.

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 At Cognizant, we promote an inclusive culture where we value different perspectives.We are currently looking for a Service Desk Agent to work as part of a team of a leading American multinational pharmaceutical company. 

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What you´ll do?

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As a Service Desk Agent, you will oversee the support needed by the employees of the company, handling service desk requests via phone, chat and email.

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What do we value?

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People that are organized, proactive, reliable, and results-driven initiative, with excellent customer service and communication skills.

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Key Responsibilities:

\n\nService Desk support for retail chain employees.\n- Resetting/Unlocking of passwords.- \nSystem restoration.- \nRequests for new users.- \nRequests for new equipment.-\n Assistance for cameras and store sound.
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Necessary skills and experience required:

\n\n 0 - 2 years of work experience as a Service Desk or Call Center team.- \nIs desirable but not exclusive, proficient in CRMs and Service Desk/Contact Center tools (Service Now, Avaya CMS Supervisor, NICE, etc).-\n Excellent communication in both Spanish and Portuguese. (Advanced/Native)\nStrong organizational skills, comfortable managing multiple competing priorities.\n Able to adapt quickly in a rapidly changing environment.\nGoal and result-oriented mindset.-\nEnglish: Basic/ intermediate \n\n

Why Cognizant?·      

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A career in one of the largest and fastest growing IT services providers worldwide.      

\n\nOngoing support and funding with training and development plans. \n Opportunity to work for leading global companies. \nOur work environment is diverse, collaborative and inclusive.\nWe create conditions for everyone to thrive.  \nA highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.\n\n

 Location: Buenos Aires, Argentina

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Shift: 9:00am to 6:00pm

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Work model: Full Time, hybrid mode (4 days at home, 1 at the office, on Tuesday)

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 Are you ready?Join our team!