The Services Technician, either Inhouse or Field, will be responsible for carrying out maintenance, checks and repairs operations of pipettes, balances and ARIUM systems, for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The Services Technician, either Inhouse or Field, will be responsible for carrying out maintenance, checks and repairs operations of pipettes and balances for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Main Responsibilities & Tasks: + Provide service and customer support during field visits or dispatches or ensure the maintenance, decontamination and repair of all brands of pipettes and balances at the metrology laboratory + Manage all on site installation, repair, maintenance and test tasks + Diagnose errors or technical problems and determine proper solutions + Produce timely and detailed service reports + Document processes + Operate vehicle in a safely manner and use field automation systems + Follow all company's filed procedures and protocols + Cooperate with technical team and share information across the organisation + Comprehend customer requirements and make appropriate recommendations/briefings Qualifications & Skills: + Technical degree or certification + 2+ years proven field service experience + Ability to troubleshoot, test, repair and service technical equipment + English literacy + Ability to work flexible shifts and to adapt to changing work schedules + Familiarity with mobile tools and applications About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal. Here you will find the best application tips from our HR team. Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) . In this brochure (https://www.sartorius.com/resource/static/celum/202114/23\_EN\_Candidate\_Booklet\_Digital\_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) . Set up your personal Job Alert (http://sartorius.wd3.myworkdayjobs.com/de-DE/sartoriuscareers/login?redirect=%2Fde-DE%2Fsartoriuscareers%2FjobAlerts) now and never miss an opportunity to apply for a job that suits you. Please note that you will receive an initial confirmation message. You'll need to confirm your selection to start receiving job alerts tailored to your preferences.