The Services Technician, either Inhouse or Field, will be responsible for carrying out maintenance, checks and repairs operations of pipettes and balances for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Main Responsibilities & Tasks:
Provide service and customer support during field visits or dispatches or ensure the maintenance, decontamination and repair of all brands of pipettes and balances at the metrology laboratoryManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesOperate vehicle in a safely manner and use field automation systemsFollow all company's filed procedures and protocolsCooperate with technical team and share information across the organisationComprehend customer requirements and make appropriate recommendations/briefingsQualifications & Skills:
Technical degree or certification2+ years proven field service experienceAbility to troubleshoot, test, repair and service technical equipmentEnglish literacyAbility to work flexible shifts and to adapt to changing work schedulesFamiliarity with mobile tools and applicationsAbout Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers