About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad is looking for a highly motivated and collaborative Strategic Programs - Systems Administrator with excellent analytical, problem solving and communication skills to join our Strategic Programs team.   We support the business with innovative ideas and technical knowhow while working closely with our global Sales teams, Finance, Marketing, and Operations departments.  

Dialpad’s Strategic Programs - Systems Administrator will work cross-functionally to implement new CRM solutions  to optimize business efficiency and promote data hygiene.  In this role, you’ll combine system administration, project management, and business acumen to design and implement solutions that directly improve employee productivity and company performance.

Dialpad’s Strategic Programs team plays an essential role in quote creation, contract management , and all revenue data including commissions.  This team collaborates closely with Deal Desk, FP&A, Legal, Product, Sales, Enablement , and Business Systems  to constantly deliver improvements. Your role

As a Strategic Programs - Systems Administrator, you’ll own new feature enhancements. You’ll work closely with the Director of Strategic Programs to design,  implement, and maintain solutions.  In addition, you’ll help bring consistency and quality control to major system deployments.

This position reports to our Director of Strategic Programs and has the opportunity to be based in our Buenos Aires Office. 

What you’ll do

Own new feature enhancements related to existing Salesforce org Maintain lead routing, territory management, and role hierarchy Partner with business systems teams to ensure quality control and timely deployment Assist and provide support to business users Maintain and deliver required updates to CPQ and Ironclad as well as other integrated tools in Dialpad’s tech stack.  

Skills you’ll bring 

3+ years experience in a similar role at a SaaS company Experience in Salesforce Administration and knowledge of the Salesforce ecosystem Comfortable creating and analyzing large datasets and dashboards  Ability to balance different initiatives with strong project and time management skills Problem Solver, self starter with strong sense of urgency and quality Experience building strong internal and external relationships through collaboration and teamwork

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.