General Information Req # WD00062896 Career area: Sales - Inside Sales Country/Region: Argentina State: Capital Federal City: CABA Date: Thursday, April 4, 2024 Working time: Full-time Additional Locations:  * Argentina - Capital Federal - CABA Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements

We are looking for a Warranty billing support responsible for billing process and daily support to service providers on payments, penalties and billing related queries. Provide analysis for compliance and collection of the invoices.

Responsibilities:

Ensures on time and customer centric case resolution while compliant with AWSPs processes and procedures

Manages timely and efficient vendor communication in professional manner

Cooperates with NA Service Operations and Support teams on billing results and process related issues

Prepares the invoices for payments and updates the Invoice database 

Handles the penalty invoicing and collection process for NA service providers

Keeps track of the warranty labor service cases in MSD system, sends reminders, opens and closes cases

Regularly updates Billing & Invoicing process documentation

Skills:

Communication skills - ability to cooperate with internal teams on resolving billing related issues

Presentation skills – ability to present on the calls in front of Service Delivery managers

IT skills: MS Excel basic skills (functions - VLOOKUP, pivot tables)

Organized person with attention to detail, keeping deadlines

Ability to work independently

Proactive team player with a positive approach

Additional Locations:  * Argentina - Capital Federal - CABA * Argentina * Argentina - Capital Federal * Argentina - Capital Federal - CABA